I have emailed them back the following email...
Thank you for getting back to me
I had experienced this problem with dies that have a crease as i do cut a lot of card blanks and boxes! I thought it was me doing something wrong or that maybe there was a fault with the roller hence me asking about rollers. I have only done around 50 cuts with the machine as it leaves me frustrated!!
I don't kow if you can ell from my orders but I do have a xxxx already. I purchased the **** thinking it would be quicker and easier to use, i do struggle at times with the handle on the xxxx machine due to poor wrists. I find the roller action a lot easier than the pushing down action.
Are there any future plans to exchange the **** for another roller machine at all as this is really what i need as it is easier on my wrists?
I do not mind paying the difference between 2 machines but do feel a little frustrated to think i may be left with a machine that is hard to use and a machine that does not really live up to the expectations.
I am also a little frustrated that yyyy did not contact owners of this machine to advise of the problems with the machine and advise that thery were working on a solution
I have a blog which i post on a lot about die cutting and heve been asked several times to review the **** for my readers, but have been hesitant to do this as i am a huge fan of yyyy and love your products but felt the machine fell just short of the mark which is a huge shame as i would love to reccomend it to people.
If you could let me know what other options are available to be i would be very happy, these large macines are a huge investment.
In reponse to this email i had this reply the following day...
The only other machine I can suggest to you would be our PPPP which is due to be released in November. This is also a Roller Machine and combines both the Sizzix and Prestige dies. It has a 13” base so can also be used with larger dies.
This machine will be priced at roughly £250.00.
Of course I will have to check with my supervisor before agreeing to swap the machine as I unfortunately don’t have the authority to allow this.
I will be forwarding your emails to my supervisor and will keep you updated on all decisions.
Please let me know if I can help you any further in the mean time.
So i am trying to stay positive and hoping that my fave company will come through for me!!!
Will keep you updated